www.zemathealthcare.com is an online platform that allows customers to purchase genuine pharmaceutical and healthcare products conveniently, subject to applicable laws and regulations.
What payment methods do you accept??
We accept secure online payment methods such as:
• Credit/Debit Cards
• Net Banking
• UPI / Digital Wallets
• Cash on Delivery (if available in your location)
Available payment options may vary by region.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card or banking details.
How long does delivery take?
Delivery timelines depend on your location, prescription verification, and product availability. Estimated delivery times are shown at checkout.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS.
Can I return medicines?
Due to safety and regulatory reasons, medicines cannot usually be returned. Returns or refunds are allowed only in specific cases such as damaged, expired, or incorrect products.
Please refer to our Return & Refund Policy for details.
When will I receive my refund?
Approved refunds are processed within 20 business days to the original payment method.
Are the medicines genuine?
Yes. All medicines sold on [Company Name] are sourced from licensed manufacturers and authorized distributors and comply with regulatory standards.
Can your pharmacist consult me?
Our pharmacists may assist with order-related or medicine-usage queries, but they do not diagnose conditions or prescribe medication.
What should I do if I receive the wrong or damaged product?
Please contact customer support within 2 days of delivery with your order details and photos of the product. We’ll resolve it quickly.
